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The article interprets accessibility as a systemic approach that crosses all museum functions, transforming it into a social infrastructure oriented towards well-being, participation, and recognition. Through the case of the Uffizi Galleries, it is shown how cultural mediation and inclusive design can redefine the relationship with diverse audiences. The establishment of the Department of Cultural Mediation and Accessibility marks a shift towards practices based on direct experience, listening, and co-construction. The tools activated – from Activity Bags to digital narratives, from tactile paths to multisensory experiences – respond to different needs by enhancing a plurality of languages and perceptions. A model of the museum emerges as a relational space, where accessibility becomes a continuous and shared practice of cultural citizenship.

The "Operatori culturali per l'inclusione" project was created to train museum and cultural service staff in inclusive approaches, promoting culture as a heritage accessible to all. The initiative enhances relational skills and knowledge about disabilities, combining theoretical, workshop, and practical training. Follow-up research has highlighted a real change in attitudes and organizational processes, making structures more inclusive. The model, shared and replicable, confirms how inclusion and participation are inseparable from the quality of the cultural experience.

A new, on-demand, distance learning course is available, offered by “Personeper. Accessibilità nei luoghi della cultura”, a national training plan designed to improve the accessibility of spaces, contents, and services in cultural venues. In five hours, open to everyone, the course “The art of welcoming” proposes hospitality as a pillar of the very mission of museums, archives, and libraries, exploring all its potential, including concepts, strategies, and tools.

The article analyzes accessibility as a right and as systemic responsibility, in light of the UN Convention and the European Accessibility Act. The accessible publishing model promoted by Fondazione LIA demonstrates the effectiveness of a coordinated ecosystem, proposed as a reference also for museums.

The article explains which sections of a cultural site's website make a possible visit to the site welcoming and accessible.

An analysis on website accessibility of Italian Luoghi della cultura. A focus is on Italian and European laws. 

In this article, Paolo Marabotto illustrates the initiatives launched by the Accademia di Belle Arti di Frosinone aimed at involving people with cognitive disabilities through functional training programs.